I couldn't be more greatful to the staff at Douglas Auto. I drove all the way from Springfield to get my car worked on, and I would do it again! They were very friendly, efficient and affordable. I would recommend them to anybody and I'll always take my vehicles there to get worked on. I can't thank you guys enough!
I have 4 doctors appointments on May 11th through May 12th, and I am waiting to hear back about a job I interviewed for last week. We can not do any of those if we do not get our van back. We do not have another vehicle. They knew this from the day the van came to their shop. They never even offered a loaner car while our vehicle was being worked on. And we had used them multiple times in the past. I will never use them again, and I will tell everyone I know that this place is not reputable and will steal from you. These people are not Christians at all. All they want is money.
We had to get a ride to go up there and were told that we had to have the money and that the new owner would not do credit. The lady that works the front desk called us liars and said that we had approved of the work to be done, even when the former owner, a Christian Pastor, said that he kept asking if we knew how much this was going to cost. And the pastor who was the owner we are told no longer owns the place and they will not work with us. No estimate, doing work without authorization, not communicating with us at all, and then being called liars while refusing to work with us. This is how a "Christian" owned business treats people.
After having a blow out and running up on a curb, we had our van towed to the shop in the wee hours of the morning of 12 April 2017. All we had asked them for was an estimate, and we had asked continuously to talk with the owner. We were constantly told that the owner was not there. We were never allowed to talk to the owner, and were told that they could not give us an estimate until they put an $167 part on and then got it up on the rack.
Instead of giving us an estimate for how much it would cost, they just fixed the van without our permission. We got a call on Wednesday that the van was ready for pick up, and we asked again about the estimate and were told the work was done. We said that we did not have the money to pay for it right now, but that the owner had worked with us in the past. The person on the phone said that they would talk to the owner.
Turns out they left loose bolts on tranny and exhaust.The results of that didn't take long to start to surface. Ended up figuring it out myself. Maybe they should take on a little less work at times ??
Needed much help due to 2 flat slashed tires they came put new tires on and some other minor repairs but David is a man Lebanon needs to be grateful to have in the community I know I am Thank you for your understanding and BIG HELP Elaine Rhoads
We agree only to have the $167 part put on the van so that we could get an estimate so that we could see if we would need to file with out insurance. They told us that they would get the part of Good Friday and should have it put on and have an estimate done that day or Monday at the latest. We heard nothing so we called on Monday to get an update. We were told then that the part had not arrived yet. Again we asked for an estimate, and again said that we needed it for the insurance.
Amazing service, really nice people. Our car stopped at a gas station and they went out of their way to come and help.
Douglas Auto Repair is a US Car Repair based in Lebanon, Missouri. Douglas Auto Repair is located at 22972 Perimeter Ln, Lebanon, MO 65536, USA.
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